Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: I recommend you contact HP to have the mouse repaired or replaced: That said if you have used the website with the model name and the alternate mouse works, yet the HP mouse doesn't work,
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.).Īlso, most wireless mice come with a receiver, make sure yours is connected and also check with an alternate mouse to see if that works, to identify the issue. Perhaps, you can tell me what your model name is? ( Click here for examples, the titles).
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